Charter Communications Settles for $60,000 in Landmark ADA Accommodation Case

Charter Communications Settles for $60,000 in Landmark ADA Accommodation Case

In a landmark case underscoring the importance of workplace accommodations for employees with disabilities, Charter Communications, LLC, operating as Spectrum, has agreed to a $60,000 settlement and additional corrective measures. This resolution comes after the U.S. Equal Employment Opportunity Commission (EEOC) brought forth allegations that the broadband connectivity and cable company failed to sufficiently accommodate a visually impaired employee, as mandated by federal law.

The heart of the dispute revolved around Charter’s refusal to permanently adjust an employee’s work schedule hindered by cataracts and night blindness, preventing them from driving after dark. Initially, the company accommodated the employee’s request for an earlier shift, but this was limited to one month. Subsequent requests for an extension of this accommodation were denied, citing company policy against adjusting work schedules for commuting assistance – a stance that the EEOC argued was in violation of the Americans with Disabilities Act (ADA).

The ADA, a cornerstone of civil rights legislation, prohibits discrimination based on disability and requires employers to provide reasonable accommodations to employees with disabilities, assuming these adjustments do not impose undue hardship on the operation of the business. Charter’s rigid interpretation of this mandate led to legal action, culminating in a summary judgment by the U.S. District Court for the Eastern District of Wisconsin in favor of Charter. However, this decision was later overturned by the United States Court of Appeals for the Seventh Circuit, highlighting a misinterpretation of the ADA’s accommodation requirements.

Gregory Gochanour, EEOC’s Chicago District regional attorney, emphasized that the ADA obligates employers to offer reasonable accommodations to enable employees with disabilities to fulfill their job roles. He pointed out that Charter’s failure to accommodate the commuting needs of its employees, especially when attendance is crucial, was a clear misstep under the ADA guidelines.

Amrith Kaur Aakre, director of the Chicago District Office, stressed the necessity for employers to engage in an interactive process with employees seeking accommodations for disabilities, a procedure Charter seemingly bypassed, thereby falling short of ADA standards.

This case serves as a pivotal reminder of the need for employers to actively consult and collaborate with employees requiring accommodations, ensuring that all individuals have the opportunity to contribute effectively in the workplace. It also reaffirms the EEOC’s commitment to enforcing the ADA’s provisions, aiming to foster an inclusive work environment across various industries.

For more insights into disability discrimination and the rights of employees under the ADA, the EEOC offers a wealth of resources and guidance at its official website,, furthering its mission to eliminate unlawful employment discrimination and promote equal opportunity for all in the workforce.

By Terry Loerch


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28 days ago

Great article; whoever this Terry Loerch guy is, he sounds like he should run for president.

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27 days ago


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